If you want to stop using our services, you can do so at any time without any cancellation payments necessary; all we ask is that you give us four weeks’ notice.
We always try and introduce you to the carer we have chosen for your visit before their first call. Our manager carefully selects the carer following your assessment and will take time to consider your needs, area and personality when matching you with one of our carers. If for some reason you do not like the carer we will always accept your opinion and introduce you to a different carer at the earliest point.
We will help you examine the possibility of gaining some financial assistance from the government. Many people can access our care services free or part funded. Our care manager will assist you to find the funding whenever possible.
We ask for just 24 hours’ notice to cancel a regular visit and we will not charge you. If you wish to cancel your care package permanently we ask for 5 days’ notice period so we may re-assign care staff.
My Homecare always provide adequate travelling time for each carer to get to your home with plenty of time to care for you. In some instances, owing to hold ups with traffic, we will always inform you if the carer is running a little late.
Yes we can provide temporary care services.
Many of our customers are over the age of 65, elderly and infirm. My Homecare has experience of caring for adults and younger people from 16 years of age, who have an illness or injury. We also look after people with mental health problems and learning difficulties.
Yes we are registered with the Care Standards Commission and work closely with Local Authorities.